Refunds
We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.
All products must be returned to ChloroEssence in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.
If you need to return or exchange for personal reasons(e.g. Subjective willing, human damaged, incorrect address input) ,you will be responsible for the cost of return shipping and restocking fees (15% of item original price) in ChloroEssence's sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of ChloroEssence's policies.
Procedure to Place a Return or Exchange
1. To place a return or exchange, reach out to ChloroEssence at chloroessence@gmail.com. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, ChloroEssence will not authorize the return or exchange. If you do not contact us first and you return the product without ChloroEssence express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
For all authorized returns or exchanges, ChloroEssence will send you a pre-paid return label.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.
Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in ChloroEssence’s sole discretion based on the condition in which the item was received and any other terms of ChloroEssence’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 1-3 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.
If you have any questions or would like assistance with your return or exchange, please contact our customer service at chloroessence@gmail.com, and we will reply to you as soon as possible.
Late or Missing Refund
Refunds typically require days to process before they are posted please make sure to send us your Govermant issued ID to send the money via OMT, if you have any further concerns please contact us on support@chloroessence.com . We will get back to you within 1-2 business days.
